Tried calling this morning -- fixing delivery date

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 10 September 2012 10:40
To: alex@adpol.nazwa.pl; Zbigniew Jazwinski
Cc: Babettli Azzone; duckettrenovation@googlegroups.com
Subject: Tried calling this morning -- fixing delivery date

Hi Alex and Stan,
I tried calling several times just now (10:16am Monday) but no answer on 01293552300.
A week ago you told us it would be 3 more weeks for delivery of windows. That puts us for a delivery in the week ending Sep 21. Can you please confirm a date?
Also, we need to get some resolution on the FENSA certificate business. Your website clearly makes out that you are a  FENSA certified provider of windows, although I understand now from Damian that this refers to an old, now defunct company which had a similar name. What is the FENSA recertification plan and how is it proceeding?
We are also still waiting on Damian to get back to us with his FENSA installer price. His initial quote wasn't that far off from the FENSA installer rule of thumb for costs you mentioned,  so we were further surprised to learn that his quote was not FENSA certified. He also made some somewhat alarming claims that a FENSA approved install would require drilling and that this would void the Adpol warranty. I find this hard to believe, but he said he would get back to me via email last week but has yet to do so.
If we have to go through a different installer to get FENSA certification for the install, I assume that won't void your warranty so long as they are certified, correct?
I believe we are still waiting on you for a quote for the window sill material. While we're not happy that this was not covered in the initial quote, let us know the final tally -- we expect that this will not delay the delivery and installation of the windows in 2 weeks.
Alex, I'm really sad to see it's come to this, but Adpol is currently in breach of contract with us with regards to delivery date and frankly the FENSA certificate business seems like clear and actionable misrepresentation.  We have heard numerous polite apologies but haven't seen any concrete signs that windows are going to be arriving in a timely manner for this project.  It feels like it's at the point where , given you've breached the contract, we'll need to place an order with another company now (and start the paperworking of gettting our money back from you -- whether the customer-friendly easy way where you just refund it or the more time-consuming way where file with the courts).
I look forward to a timely response today.
Regards,
Michael