Marcin Agrees to Recalculate Order Excluding Big Windows -- We've Agreed We'll Be Sourcing Those Elsewhere

On 28 Sep 2012 21:49, "Marcin Grzeslak" <marcin@adpol-gb.co.uk> wrote:

Hi

As promised:

	based on last accepted quotation
position in quote	items	size	type	total net
1	2	1080x2130	pasiv aluron	1552
1	4	1080x2130	warm spacer	29.44
2	2	1080x2130	pasiv aluron	1552
2	4	1080x2130	warm spacer	29.44
3	1	900x1440	pasiv aluron	456.8
3	1	900x1440	warm spacer	4.15
3	1	175x900	cill	15.3
4	2	1080x1830	pasiv aluron	1157.6
4	3	1080x1830	warm spacer	25.28
5	3	1080x1830	pasiv aluron	1736.4
5	9	1080x1830	warm spacer	56.88
6	1	840x1440	pasiv aluron	443.6
6	1	840x1440	warm spacer	3.87
6	1	175x840	cill	14.28
7	1	530x1200	pasiv aluron	347.8
7	1	530x1200	warm spacer	2.04
7	1	175x530	cill	9.01
8	1	1400x2300	eko68Class	892.8
10	2	505x1740	eko68Class	567.94
10	2	175x505	cill	8.59
11	1	1365x1740	eko68Class	592
12	2	1060x1440	pasiv aluron	976.8
13	1	1060x1440	pasiv aluron	488.4
13	1	1060x1440	warm spacer	4.88
14	1	1440x1440	pasiv aluron	560.8
14	1	1440x1440	warm spacer	6.64
16	1	1500x1440	eko68Class	559.2
16	1	175x1500	cill	25.5
17	1	800x2100	D01	481.4
				12600.84	net total
				2520.2	vat
				15120.96	TOTAL

We will estimate delivery time around 12.10 .

Im going home now ;/

Have good night- sorry that you need to wait for it so long.  

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

In Phone Call, Marcin Explains Some Adpol Background

On Fri, Sep 28, 2012 at 4:27 PM, Michael Maguire <michael.maguire@gmail.com> wrote:

Received, thanks for your time today Marcin.

Looking forward to :

1) updated order account summary showing totals payable (and amounts already paid) for only the windows we signed off on and the new sills order (exclude kitchen bay window)

2) window installation document pdf

3) the response from the factory you were looking to get end of day today with a firmer delivery date

Cheers,
Michael

Marcin is Great And Willing to Provide Status: 35% Complete

On 28 Sep 2012 15:30, "Marcin Grzeslak" <marcin@adpol-gb.co.uk> wrote:

Hi Michael,

Thanks for chat.

Please find attached print screens as promised. On right you can see progress of yr orders. They goes in 3 lots.

Unfortunately most is in Polish but Im sure you will manage to see yr windows.

Rest of docs I will try to deliver for you before end of the day.

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

New UK Sales Manager Marcin Hopes to Confirm Delivery Window End of Week

On 26 Sep 2012 13:46, "Marcin Grzeslak" <marcin@adpol-gb.co.uk> wrote:

Hi Michael,

Thank you for your telephone enquire.

We’ve been disconnected. I’ve spoken with factory straight after about this order and I hope I will be able to confirm close delivery window before end of this week.

Hope this clears your doubts.

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

Sills Pricing and Order

From: duckettrenovation@googlegroups.com [mailto:duckettrenovation@googlegroups.com] On Behalf Of Michael Maguire
Sent: 21 September 2012 12:14

To: Marcin Grzeslak
Cc: duckettrenovation@googlegroups.com

Subject: RE: sills update/enq

Thanks for that. I'd like to go ahead and order the 175mm sills in the amounts needed for the rear and side windows Alex and I discussed in email (I believe you were CC'ed but let me know if you don't have access to that email). Can you prepare the quote?
As discussed, I don't yet have the precise angle for the kitchen bay window and its two fixed panels -- my builder will measure that shortly, please prepare the order for the rest now.
Also, can you please send along any of your technical specifications you require to be followed by our installer for the windows -- Polish is good, English too if you have it.
Regards,
Michael

On 21 Sep 2012 12:01, "Marcin Grzeslak" <marcin@adpol-gb.co.uk> wrote:

Hi Michael,

I didn’t forgot about discount- I’ve just simply wasn’t aware of any being applied. I’m sorry but I hate when work colleagues poor service reflecting on mine service standards.

Please accept my apologies here.

I’ve checked Alex emails history and I can confirm that you will have cills priced with no margin from us.

175mm- £17/m

200mm- £20/m

Hope this will be more appealing.

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

Unit 4 Charlwood court, Merlin Centre

County Oak way

Crawley RH11 7XA

marcin@adpol-gb.co.uk

0744 707 4441  01293 552 300

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 20 September 2012 20:57
To: Marcin Grzeslak
Cc: duckettrenovation@googlegroups.com; alex@adpol.nazwa.pl
Subject: Re: sills update/enq

Marcin,

These prices seem quite expensive.   Alex had said:

"Tomorrow morning I will draw you quotation for them at trade prices so you will benefit from solid discount taking this alongside current order. Will be delivered hopefully as one order depends on manufactures timing."

It sounds like you've forgotten that discount.

Cheers,
Michael

On Wed, Sep 19, 2012 at 1:47 PM, Marcin Grzeslak <marcin@adpol-gb.co.uk> wrote:

Good Afternoon Mr Maguire,

Sills pricing as promised

175mm- £23/m

200mm- £26/m

I will leave decision for you but as soon you will confirm size – we can order them for you.

Regarding to manufacturing stage we are in position where 20% order is already glazed and awaiting for quality control stage – as soon we will manage to glaze all units we will confirm exact delivery time. That stage ware we don’t depend anymore on contracted companies.   

I will keep you updated on any majors.

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

Introducing New UK Sales Manager Marcin

On Tue, Sep 18, 2012 at 3:33 PM, Marcin Grzeslak <marcin@adpol-gb.co.uk> wrote:

Good Afternoon Mr Maguire,

We didn’t have opportunity before so let me introduce myself at this stage. Alex is on holiday till next week’s so I will try to look after you until she will return refreshed.

Reason why I’m emailing you are your 201020 sills.

We cannot do 180mm so please pick one from alternatives: 150, 175, 200 mm so we can order them to be prefabricated.

Looking forward to your reply.

Best Regards,

Marcin Grzeslak

Sales Manager UK Operations

ADPOL Timber&Composite Windows&Doors

Alex is Now On 'Vacation'

On Tue, Sep 18, 2012 at 3:04 PM, Alex Piprek <alex@adpol-gb.co.uk> wrote:

Thank you for your email but I’m on Holiday till 28 September.

If something urgent please contact Adpol UK Operation Manager on marcin@adpol-gb.co.uk or 07447074441.

Best Regards,

Alex

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 18 September 2012 12:43

To: Alex Piprek
Cc: Babettli Azzone

Subject: RE: HS door+fix size + cills

Alex,
Our builder was going to buy a tool to measure the bay angles precisely.
Can I ask you to quote for the rest of the sills now, and do the bay later?
Also, can you update on the order status?
Cheers,
Michael

On 14 Sep 2012 09:34, "Alex Piprek" <alex@adpol-gb.co.uk> wrote:

Hi Michael,

Ok ! you right, bay cill need to be trim to bay-shape; Are you able to tell me the angle of external part?

Otherwise i will ask if you can trim it on the site, then we will order longer one and make it work while installation.

Alex

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 14 September 2012 08:12
To: Alex Piprek
Cc: Marcin Grzeslak; Babettli Azzone
Subject: Re: HS door+fix size + cills

Alex,

Sill dimensions look good except for the following ones that are meant for a kitchen bay window:

4.       FP02,FP03 windows width 505 cill width 515
5.       W6 window width 1365 cill width 1375

I would imagine this bay window will require a single 'trough'-shaped sill:

\__/ 

I don't know how you do that -- do you fabricate it as such, or send a single, extra long piece of trim that onsite will be cut with 2 notches and bent?  Damian has seen the window so can confirm what would be needed.  

Regards,

Michael

On Thu, Sep 13, 2012 at 12:34 PM, Alex Piprek <alex@adpol-gb.co.uk> wrote:

Hi Michael,

I will wait for you final confirmation of the cills

OK, i will wait for your confirmation of the rest 3 items.

Alex

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 13 September 2012 12:22
To: Alex Piprek
Cc: Marcin Grzeslak; Babettli Azzone
Subject: Re: HS door+fix size + cills

Alex,
Sill calculations look good, I will double check tonight.
In terms of large sliding door, window above it and new tall window (in reception, not kitchen), we may still need to make adjustments. Possibly higher on sliding door. Can I confirm your not going to begin production on those 3 (which we accept can come later) until you've sent the final paperwork for them and I've initialled as we've done for all the other windows?
Regards,
Michael

On 13 Sep 2012 11:07, "Alex Piprek" <alex@adpol-gb.co.uk> wrote:

Good morning  Michael,

I’m trying to prepare quotation for external cills and this new kitchen window and high of fixed panel above HS doors

As agreed before, high of HS doors stays the same 2400, please confirm fix panel size width3000 high 2010(PLEASE CONFIRM)

Height from concrete to top steel: 4610mm But note will have 140mm Celotex insulation then 100mm screed So more like total opening height: 4370mm Width at bottom: 3010mm

We need to aloud some mm for installation, Damian confirmed that width3000mm is for the size of HS and fixed panel.

Please confirm new kitchen widnow size:

You wrote before

dimension of 500mm width x 2000mm height, fixed panel double glazed safety glass.

So i assume window size 480*2180 (as for installation 10mm each side) – please confirm

External cills for windows (excluding front elevation)

1.       W8   window width 900 cill width 910
2.       W16 window width 840 cill width 850
3.       W19 window width 530 cill width 540
4.       FP02,FP03 windows width 505 cill width 515
5.       W6 window width 1365 cill width 1375
6.       W9, W17 windows width 1060 cill width 1070
7.       W15 window width 1060 cill width 1070
8.       W18 window width 1440 cill width 1450
9.       W05       window width 1500 cill width 1510

PLEASE CONFIRM ABOVE DIMMENSIONS AND WINDOWS CILLS TO ORDER

Best Regards,

Alex Piprek

Technical Account Manager

The Big Windows: Confirming that Adpol Will Not Commence Any Work I Haven't Signed Off On

---------- Forwarded message ----------
From: "Alex Piprek" <alex@adpol-gb.co.uk>
Date: 13 Sep 2012 12:33
Subject: RE: HS door+fix size + cills
To: "Michael Maguire" <michael.maguire@gmail.com>

Hi Michael,

I will wait for you final confirmation of the cills

OK, i will wait for your confirmation of the rest 3 items.

Alex

From: Michael Maguire [mailto:michael.maguire@gmail.com]
Sent: 13 September 2012 12:22
To: Alex Piprek
Cc: Marcin Grzeslak; Babettli Azzone
Subject: Re: HS door+fix size + cills

Alex,
Sill calculations look good, I will double check tonight.
In terms of large sliding door, window above it and new tall window (in reception, not kitchen), we may still need to make adjustments. Possibly higher on sliding door. Can I confirm your not going to begin production on those 3 (which we accept can come later) until you've sent the final paperwork for them and I've initialled as we've done for all the other windows?
Regards,
Michael

On 13 Sep 2012 11:07, "Alex Piprek" <alex@adpol-gb.co.uk> wrote:

Good morning  Michael,

I’m trying to prepare quotation for external cills and this new kitchen window and high of fixed panel above HS doors

As agreed before, high of HS doors stays the same 2400, please confirm fix panel size width3000 high 2010(PLEASE CONFIRM)

Height from concrete to top steel: 4610mm But note will have 140mm Celotex insulation then 100mm screed So more like total opening height: 4370mm Width at bottom: 3010mm

We need to aloud some mm for installation, Damian confirmed that width3000mm is for the size of HS and fixed panel.

Please confirm new kitchen widnow size:

You wrote before

dimension of 500mm width x 2000mm height, fixed panel double glazed safety glass.

So i assume window size 480*2180 (as for installation 10mm each side) – please confirm

External cills for windows (excluding front elevation)

1.       W8   window width 900 cill width 910
2.       W16 window width 840 cill width 850
3.       W19 window width 530 cill width 540
4.       FP02,FP03 windows width 505 cill width 515
5.       W6 window width 1365 cill width 1375
6.       W9, W17 windows width 1060 cill width 1070
7.       W15 window width 1060 cill width 1070
8.       W18 window width 1440 cill width 1450
9.       W05       window width 1500 cill width 1510

PLEASE CONFIRM ABOVE DIMMENSIONS AND WINDOWS CILLS TO ORDER

Best Regards,

Alex Piprek

Technical Account Manager

Alex understands my "concerns and incontinence related to delay"

From: "Alex Piprek" <alex@adpol-gb.co.uk>
Date: 12 Sep 2012 12:20
Subject: RE: FW: Tried calling this morning -- fixing delivery date
To: "Michael Maguire" <michael.maguire@gmail.com>
Cc: "Marcin Grzeslak" <marcin@adpol-gb.co.uk>, "Stan Jazwinski" <stan@adpol-gb.co.uk>, "Babettli Azzone" <Babettli@vellutodesign.com>

Dear Micheal,

Adpol Timber&Composite Windows&Doors Ltd doesn’t own any website stating that we (Adpol Timber&Composite Windows&Doors) are FENSA certificated. And again I will remind you that we are not. We don’t provide installations. If we will start providing them we will become members of FENSA.  

Polish manufacturer website (not our – we are separate), own by Adpol Poland mentioning that Adpol GB was certified. We are not AdpolGB. We flagged this issue to manufactures that website is not up to date but as this is separate to us, to our business and trading name and we don’t have any enforcement in it.  We can just flag issue. Point here it’s that there is no information that Adpol Timber&Composite Windows&Doors has FENSA certification.

We never stated that D&P WINDOWS SERVICES (UK) LTD (Damian installation company) its FENSA certificated. We mentioned before that his company it’s in process of obtaining certification. As well we informed you before that any installers queries should be taken with your preferred installer who will be caring on job.  We will be happy to assist in it as supplier but it’s up to you (client) to decide who will install your windows and how they will be installed and finished. We are suppliers of windows and our role here is very limited. We provide you with quality product, legal certification regarding to its quality, specification and building regulations, warranty. Services what we don’t provide - we simply don’t provide.

One again let me clarify. FENSA isn’t certification for product like windows or door. It’s for installation only – full stop. You cannot expect us to certify service or product (such installation) when we don’t provide it. That’s the reason why only installers are certified not manufacturers or dealers etc. Our certification as well manufactures certification is freely available information accessible by anyone interested.

Regarding to manufacturing process and delivery time. If something it’s out of our hand its simply is. At the time when our agreement was finally confirmed/signed we estimated delivery time accordingly at the time. Reason why we always estimate delivery time its due to numerous factors involved up to final point when delivery will reach customer. Order its manufactured to order – not of the shelf and we depend very much on external suppliers of glass, wood, aluminium and mechanical components for moving and internal  mechanisms. Addition to it are logistics and delivery - that again you’re very much aware that order its manufactured 2000 miles away. Does factor are out of our control what directly reflects in estimated deliver time. According to our order size and product type we estimate our delivery time based on average time in previous orders.

Doesn’t exist something like ‘concrete delivery date’ – and that simply reason what we cannot provide it for you. We simply never guarantee delivery time due to multiple factors mentioned already above. Such an usual to us concerns should be raised on initial enquiry so we could advice you accordingly before agreement was made. We always doing our best to provide correct  and honest information according to our knowledge. We don’t avoid any answers and responsibilities.

Please understand that we recognize and understand your concerns and incontinence related to delay in your initial windows installation. I know it is inconvenience. We are not aware of progress and extend of works carried out in your property as we don’t manage it. This is out of our management and any control. It’s up to client/main contractor how he will manage situation being aware that delivery times are not bound.

We acknowledged your conditional desire for 28 days delivery time and be sure that we are pulling all available strings to have this completed not only within 28days but simply ASAP.  

We are working very hard to complete your order and we will do our best to fulfilled our arrangements. But until order will be fully manufactured we cannot deliver it. Delays caused by external material suppliers are seriously out of our control. We are doing our best to keep you updated with every information what we have answer any query to best of our knowledge. We recognize fact this is huge inconvenience for you (as well for us) and definitely isn’t our intention to start throwing legal term on each other. Our aim is to resolve this (by delivering quality product asap) in right manner accordingly to situation and maintain established friendly relationship based on understanding.

I hope our answer fullfill your doubt in raised factors.

Best Regards,

Alex Piprek

Technical Account Manager

In UK, Consumers Can Add "Time Is Of The Essence"

From: Michael Maguire [mailto:michael.maguire@gmail.com]

Sent: 12 September 2012 09:43

To: Alex Piprek
Cc: Babettli Azzone; duckettrenovation@googlegroups.com; Stan Jazwinski; Marcin Grzeslak; marcin.habant@adpol.pl; adam.daszkowski@adpol.pl

Subject: Re: FW: Tried calling this morning -- fixing delivery date

Alex,

In terms of delivery time, you have quoted your Terms & Conditions, specifically section 6.4 which stated "Time for delivery shall not be of the essence unless previously agreed by the company in writing".  It's always unfortunate when a commercial relationship resorts to the fine print.  I'm sad to see it's come to this.

However, you should be aware that in the UK, consumers have rights which supersede any contract terms.  In particular, please see the Sale and Supply of Goods Act which applies in this case.

According to this law, as consumers we have the right to add "time is of the essence" to the contract after you have been guilty of undue delay. 

You need to understand that my emails asking for concrete delivery dates over the past few weeks, specifically starting with my email 23 August 2012 20:58 have been quite clearly making time of the essence.
Without prejudice to those emails already being a declaration that time is of the essence, and without prejudice to our rights related to your website's claims of you providing a FENSA-certified installation of your windows, for the avoidance of doubt, let me state now that time is of the essence for this order.
In our case, this is for the following reasons:

- we live in the house requiring your windows and have performed internal demolition to prepare for their arrival.  There are wall treatments we can't finish until the new windows arrive.  As the weather gets colder, this is becoming more of a problem because of draughts
- we have made new holes in walls (aside even from the big windows which we agreed would come later) to make room for new windows -- these holes while covered are not weatherproof and winter approaches
- we have external insulation providers who are waiting for your windows to be installed before they can install and it will be more difficult for the external insulation providers to proceed once the weather turns
- we have erected scaffolding around the house in preparation for the external insulation providers which is rented per week

Under the law, after an undue delay, I have to give you a reasonable time to fill the order, after which we are within our rights to demand a full refund and you are indeed liable for damages, contrary to what you may feel your contract Terms and Conditions state.

Yesterday I said Sep 21st, which was 3 weeks from when you last told us 3 weeks for the windows.  However after taking advice, for the purposes of the Sale and Supply of Goods Act, I'll now state that you have 28 days from 28th August end-date our purchase contract promised for the windows. In other words, you have until Tuesday September 25th 2012 to deliver the windows.


Regards,
Michael

On Tue, Sep 11, 2012 at 12:25 PM, Alex Piprek <alex@adpol-gb.co.uk> wrote:

Hi Michael,

Regarding production I have been told max 3 weeks from now for finishing the manufacture. 
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