Date: 12 Sep 2012 12:20
Subject: RE: FW: Tried calling this morning -- fixing delivery date
To: "Michael Maguire" <michael.maguire@gmail.com>
Cc: "Marcin Grzeslak" <marcin@adpol-gb.co.uk>, "Stan Jazwinski" <stan@adpol-gb.co.uk>, "Babettli Azzone" <Babettli@vellutodesign.com>
Dear Micheal,
Adpol Timber&Composite Windows&Doors Ltd doesn’t own any website stating that we (Adpol
Timber&Composite Windows&Doors) are FENSA certificated. And
again I will remind you that we are not. We don’t provide installations.
If we will start providing them we will become members of FENSA.
Polish manufacturer website (not our – we are separate), own by Adpol Poland mentioning that Adpol GB was
certified. We are not AdpolGB. We flagged this issue to manufactures
that website is not up to date but as this is separate to us, to our
business and trading name and we don’t have any enforcement in it. We
can just flag issue. Point here it’s that there is no information that Adpol Timber&Composite Windows&Doors has FENSA certification.
We never stated that D&P
WINDOWS SERVICES (UK) LTD (Damian installation company) its FENSA
certificated. We mentioned before that his company it’s in process
of obtaining certification. As well we informed you before that any
installers queries should be taken with your preferred installer who
will be caring on job. We will be happy to assist in it as supplier but
it’s up to you (client) to decide who will install your windows and how
they will be installed and finished. We are suppliers of windows and
our role here is very limited. We provide you with quality product,
legal certification regarding to its quality, specification and building
regulations, warranty. Services what we don’t provide - we simply don’t
provide.
One again let me clarify. FENSA isn’t certification for product like windows or door. It’s for installation only –
full stop. You cannot expect us to certify service or product (such
installation) when we don’t provide it. That’s the reason why only
installers are certified not manufacturers or dealers etc. Our
certification as well manufactures certification is freely available
information accessible by anyone interested.
Regarding
to manufacturing process and delivery time. If something it’s out of
our hand its simply is. At the time when our agreement was finally
confirmed/signed we estimated delivery time accordingly at the
time. Reason why we always estimate delivery time its due to numerous
factors involved up to final point when delivery will reach customer.
Order its manufactured to order – not of the shelf and we depend very
much on external suppliers of glass, wood, aluminium and mechanical
components for moving and internal mechanisms. Addition to it are
logistics and delivery - that again you’re very much aware that order
its manufactured 2000 miles away. Does factor are out of our control
what directly reflects in estimated deliver time. According to our order
size and product type we estimate our delivery time based on average
time in previous orders.
Doesn’t
exist something like ‘concrete delivery date’ – and that simply reason
what we cannot provide it for you. We simply never guarantee delivery
time due to multiple factors mentioned already above. Such an usual to
us concerns should be raised on initial enquiry so we could advice you
accordingly before agreement was made. We always doing our best to
provide correct and honest information according to our knowledge. We
don’t avoid any answers and responsibilities.
Please
understand that we recognize and understand your concerns and
incontinence related to delay in your initial windows installation. I
know it is inconvenience. We are not aware of progress and extend of
works carried out in your property as we don’t manage it. This is out of
our management and any control. It’s up to client/main contractor how
he will manage situation being aware that delivery times are not bound.
We
acknowledged your conditional desire for 28 days delivery time and be
sure that we are pulling all available strings to have this completed
not only within 28days but simply ASAP.
We
are working very hard to complete your order and we will do our best to
fulfilled our arrangements. But until order will be fully manufactured
we cannot deliver it. Delays caused by external material suppliers are
seriously out of our control. We are doing our best to keep you updated
with every information what we have answer any query to best of our
knowledge. We recognize fact this is huge inconvenience for you (as well
for us) and definitely isn’t our intention to start throwing legal term
on each other. Our aim is to resolve this (by delivering quality
product asap) in right manner accordingly to situation and maintain
established friendly relationship based on understanding.
I hope our answer fullfill your doubt in raised factors.
Best Regards,
Alex Piprek
Technical Account Manager